Submit a Ticket My Tickets
Login  Sign up

Resetting Passwords

Table of Contents

Resetting Another User’s Password
Resetting Your Own Password
Related Articles


Whether a user remembers their password and just wants to change it or they’ve forgotten it altogether and/or need help resetting it, this article explains next steps.

Resetting Another User’s Password

Overview | How to Do It | Additional Notes


  • Anyone with the “Edit Users” permission can reset another user’s password, so long as that user has requested to reset their password.

  • Someone with the “Edit User” permission can request the password reset too. All they have to do is open a session-less tab, enter the user's email address and click "I forgot my password".

How to Do It

  1. Navigate to Product > Settings > Users and select the user whose password you wish to reset.

  2. Copy the link address for “Reset password link” under the user’s name (if you don’t see this link and you have the “Edit Users” permission, that means they haven’t requested a password reset). 

  3. Open a browser window that doesn’t currently have an active Coursedog session.

  4. Paste the link into the address bar.

  5. Input a new password.

  6. Confirm new password.

  7. Click “Change password”.

Additional Notes

  • If preferred, you can send the “reset password link” to the user, for them to reset the password themselves. 

  • If you reset the password for a user, they can change that password at any time via Account Settings (instructions below).

Resetting Your Own Password

Overview | If You’ve Forgotten Your Password | If You Know Your Password but Want to Change It


Next steps depend on whether you’ve forgotten your password or just wish to change it.

If You’ve Forgotten Your Password

  1. Enter your email address into the sign-in page. 

  2. Click “Next”. 

  3. Select “I forgot my password”. 

  4. Click “Yes” to have an email with reset instructions sent to your email address.

  5. Check your inbox. 

  6. Click the link in the “Reset Password” email. 

  7. Enter your new password.

  8. Enter it again to ensure it matches. 

  9. Click “Change Password”. 

If You Know Your Password but Want to Change It

Step 1: Go to “Account Settings” from anywhere in our platform. 

Step 2: Type your current password into the field under “Reset Password.”

Step 3: Hit “continue”.

Step 4: Type in your new password and confirm. 

Step 5: Click “Change Password”.

Related Articles

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.