Table of Contents
Overview
Search Bar
Knowledge Base
Submit a Ticket
Discussions
My Tickets
Related Articles
Overview
Need to find additional information about any Coursedog product? Filled with articles, videos, and step-by-step how-to’s, the Help Center is a great place to start.
Search Bar
Overview
The search bar can help you search through Help Center articles as well as support tickets you’ve opened.
Search Tips
If you’re searching for a phrase and getting too many results, use quotation marks around the phrase to return results that include those exact words in that exact order.
You can also net more focused results by searching for only two words at a time – the Freshdesk search will connect those two words with “and” logic and will only return articles that contain both terms.
If you search for a long string of words or a phrase without quotation marks, the search will return every article that includes any of those words.
Knowledge Base
Overview
Our Knowledge Base is organized by product so you can “click through” to find what you need.
Navigating the Knowledge Base
Select “Knowledge Base”.
Click on the category that contains the articles most relevant to you:
Welcome to Coursedog - All new users should start here for high-level product and platform overviews, info on how customer support works, etc.
Academic Scheduling - This category features Program Basics for all users along with sections for different user types (e.g. Admins and Department Schedulers) and FAQs & Troubleshooting.
Event Scheduling - This category is further broken down according to which users a folder pertains to (Admins or End users) and includes FAQs & Troubleshooting.
Curriculum Management - This category features General Overview, Managing Proposals, and FAQs & Troubleshooting articles for all users along with folders dedicated to different user types (e.g. Admins and End User).
Online Catalogs - This section is broken down according to articles that apply to all Catalog types (Standard and Contemporary), and then includes folders that are specific to each type, plus FAQs & Troubleshooting.
Syllabus Management - This category features Program Basics for all users along with folders dedicated to different user types (e.g. Admins and End User).
Integrations & Technical - This category includes folders dedicated to Integration Basics, Integration Overviews by SIS, SIS-specific folders, General Technical (e.g. SSO, API, passwords, email integrations, etc.) and FAQs & Troubleshooting grouped together by subject.
Release Notes - Clicking this button will redirect you to our Release Note database.
Once you’ve clicked the category that is the most relevant to you, determine which folder within that category is pertinent to your role.
Click to open an article. Note longer articles include a Table of Contents; anytime you select a subject from the Table of Contents, it will automatically direct you to that section, and clicking the back arrow in your browser will return you to the top of the page.
If you can’t find the article(s) you need, use the search bar (see above for search tips).
Submit a Ticket
Have a question you couldn’t answer using our search bar or Knowledge Base? Click “Submit a Ticket” to contact our support team.
Discussions
The Coursedog Community Forum is a place for Coursedog users to share ideas and ask questions — all to help you centralize and simplify your academic operations.
My Tickets
If you have open support tickets, you can monitor those by selecting “My Tickets”.
Learn more about Monitoring Tickets.