Table of Contents
Overview
Viewing Tickets
Ticket Resolution
Related Articles
Overview
Our responsive support team will stay in touch until your ticket is resolved. All communication will include a link to the ticket you submitted so you can easily find it. However, should you wish to view a list of your submitted tickets, you can do so as long as you have been set up as a Contact in the system by your Coursedog project team or Customer Success Manager.
Viewing Tickets
If you are designated as a Coursedog Contact, you can see a list of the tickets you have submitted by logging into the Help Center and clicking on “My Tickets”. Make sure you are logged in first (TIP: Save your password from when your Contact account is created, so you don’t have to re-enter it every time).
Ticket Resolution
Coursedog will make every possible effort to correct service issues reported by customers in accordance with the priority level assigned:
Urgent – Typically aim for 1-hour response / workaround 24 hours / fix 48 hours
High – Typically aim for under 4-hour response / workaround 48 hours / fix 72 hours
Med-Low – Typically aim for 1 day response / workaround 72 hours / fix 96 hours