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Managing Integration Errors

From the product menu on the top right access the Admin console and ensure you have added yourself to receive merge notifications:

You can choose to receive emails only when synchronization issues are encountered, or else nightly whenever the automated synchronization executes.

You will receive emails from Coursedog with details regarding the synchronization:

To rectify or review issues access the Admin console and locate the report containing the errors:

Expand the section containing the errors:

In the Errors section of the report you will find a reason for the failure:

You can then decide if the scheduler was doing something incorrectly in Coursedog such as deleting meetings and leaving the assigned instructor still configured or if there are errors that require the Coursedog customer success team to assist.

Coursedog is the author of this solution article.

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