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REQUESTS: FAQs & Troubleshooting

Table of Contents

FAQs
Troubleshooting
Related Articles

FAQs

What happens when a request is suspended?
Can you edit a rule exception request?
What happens if a section is edited after a section change request has been submitted?
What happens if two requests for the same section are approved one right after the other?

What happens when a request is suspended?

Overview

Here’s what happens if an approver elects to use "Suspend" in the approval workflow:

  • It will essentially pause the request.

  • The user who suspended the request can then go back and vote on it again later, changing the status, regardless of others in the step who would be able to otherwise vote on that step.

  • When an approver selects "Suspend", the author of the proposal will receive an email notification that the proposal has been suspended, and the author will be able to click the link in the email to view comments made in the “Activity” area of the request. 

Use Case

For institutions who have several participants working on approvals, “suspend” is a way for an individual to "grab" the request to signal to others in that step that the request is being owned by that specific individual at that step.

Can you edit a rule exception request?

Overview

  • You cannot edit a rule exception request. This is because rule exception requests are essentially a simple request to allow a section to defy a specific rule, in which case there is nothing to edit. 

  • If the rule is not a required rule then you should be able to edit the section itself while the request is in flight. The updated section data will be reflected in the request under “View existing section information”.

  • If you wish to delete the request, you can do so by opening the request and selecting “Delete Request” in the upper right-hand corner. 

What happens if a section is edited after a section change request has been submitted?

If changes are made in the Section Editor after a section change request has been submitted – but before the request has been approved – then once that request is approved, it will overwrite any changes made directly in the Section Editor. 

What happens if two requests for the same section are approved one right after the other?

If two requests for the same section are approved one right after the other, the data from the later request may overwrite the data from the first request. As a result, we recommend avoiding submitting multiple requests for the same section.

Troubleshooting

Section Number Already in Use
Unable to See Schedule Validation Requests in the Requests Dashboard
Unable to Submit a Rule Exception Request

Section Number Already in Use

Problem Overview

You received a “Section Number Already in Use” error upon approving a request. 

Functionality Overview

  • If you are submitting a new section, and that section has the same section number as another section in the same course, the request system will NOT create this duplicate section number. This is because the Coursedog system requires section numbers for a course to be unique in order to prevent bad data from being created. 

  • Typically, users would not be able to even submit such a request, but there are cases where the user submits a new section request containing a unique section number, and after the request is submitted, the existing data changes to make the section number no longer unique.

Solution

When such a request is approved, the following error message will appear (see screenshot below). To resolve this, users will need to submit a new request with a unique section number. 

Unable to See Schedule Validation Requests in the Requests Dashboard

Overview

A schedule submitted for validation might not appear in your Requests dashboard because Coursedog allows users to "Submit for Validation" even if a department has no validation workflow assigned. We do this because we want institutions to be able to opt out of using schedule validation workflows—which means requests will be auto-approved—if they so choose.

Confirming the Cause

If you submitted a schedule for validation but it isn't appearing in the requests dashboard, check to see if the below statements are true. If they are, then what you're experiencing is expected and not a bug. 

 

  • The Department in question doesn't have a Schedule Validation Workflow assigned. 

  • The "Status" column on the Department's home page shows "Submitted".

Unable to Submit a Rule Exception Request

Problem Overview

You wish to submit a rule exception request for a section but do not see an option to do so. 

 

Solution Overview

  • Rule exception requests can only be submitted after the section has been created. In other words: You cannot submit a rule exception request for new sections not yet saved.

  • This is because the ability to submit a rule exception request from within the section modal will only be available once a Section ID is in existence, since the request needs to be tied to a Section ID.

  • This means that for NEW sections, users will need to save the section first (to create the Section ID), and then click back into it in order to see the “Submit Rule Exception Request” button.

Related Articles

 

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